Outbyte Live Assist is a team of certified PC technicians with years of experience and extensive IT industry knowledge. We provide immediate live support for a big variety of computer problems. Live Assist is a service of Outbyte, a company providing solutions for PC protection and optimization.
It depends on the complexity of your issue. If the issue is complex, remote access to your PC might be needed to run proper diagnostics. In most cases, manual work is needed for fixing PC problems.
Our technician will guide you through establishing a remote session step by step, or send a link to your email, in which case you’ll just need to open the link and run a program. The software we use for remote connections is Zoho Assist, which is one of the most secure options out there.
Absolutely. The software we use for remote connections is Zoho Assist. It is very secure and uses the same encryption protocols as in online banking and payment transactions. You can verify the security protocol on their website: https://www.zoho.com/assist/faq.html#security. During the remote session, you remain the primary user on your PC and have the ability to close the session at any time. When our technician is done working on your PC, he disconnects and can no longer see or access your computer.
Our technician will also create a restore point, and you will always be able to undo the work or changes done by us.
Most problems are usually fixed in less than an hour. The time it takes depends on the current state of your machine and the complexity of the issue.
Once the technician is connected to your PC, you can sit back and just watch every repair step, ask questions and give input. We also help you learn about proper PC care, as everything that’s done to your PC is explained. But you can also choose to walk away if you want or need to, and our technician will call you once he is done working or in case your assistance is needed.
Definitely. You are covered by a 30-day 100% money back guarantee in case our team is unable to fix the problem you're having, or if the issue persists after repair.
If it’s possible for us to connect to your PC remotely, we will run free diagnostics and tell you if the problem is likely related to hardware. However, we will not be able to resolve a hardware issue, because such issues normally can’t be resolved remotely.
We can definitely give it a try at no charge. However, we cannot guarantee that we will be able to help you, as there could be several reasons for bootup problems, including hardware issues. We will let you know if the issue is fixable, and if it is, we’ll quote you a price for the repair.
Yes, we can definitely work on that as well. We fix all sorts of malware-related issues and clean out tough virus infections for our customers all the time.
An unlimited support plan allows you to give us an unlimited number of calls during your subscription period. You can call us if you encounter an issue or just want to run a health check on your machine. A quarterly PC checkup and tuneup is included with your plan.
Our technicians are available 24 hours a day, 7 days a week, 365 days a year.